Customer Service Engineer

Imris

Support escalated customer situations and perform corrective service on existing systems following customer complaints.

Last checked on July 9, 2026. We may earn a commission when you click through.

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The position of remote work and field service, making it suitable for those who thrive in dynamic, customer-facing roles.

✓ Flexible remote work environment ✓ Opportunity for hands-on technical problem-solving ✓ Collaborative team atmosphere
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Imris

Chaska

Customer Service Engineer

Updated 1 month ago

Work Mode Remote

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The position of remote work and field service, making it suitable for those who thrive in dynamic, customer-facing roles.

About this role

Support escalated customer situations and perform corrective service on existing systems following customer complaints.

About the Company

Imris specializes in advanced medical imaging solutions, focusing on improving patient care through innovative technology.

Key Highlights

  • ✓ Work remotely with occasional overnight travel
  • ✓ Collaborate with Service Management and Sales teams
  • ✓ Address and resolve customer dissatisfaction effectively
  • ✓ Perform on-site corrective service as needed

Honest Take

This role is ideal for experienced customer service professionals who enjoy problem-solving in a technical environment but may require flexibility for travel.

Pros

  • ✓ Flexible remote work environment
  • ✓ Opportunity for hands-on technical problem-solving
  • ✓ Collaborative team atmosphere
  • ✓ Engagement with diverse customer situations

Cons

  • ✗ Required overnight travel may not suit everyone
  • ✗ Potentially high-pressure customer interactions
  • ✗ Limited salary information available
  • ✗ Expectations for immediate issue resolution

Best For

This role is for those looking to blend technical service skills with customer support in a healthcare setting.

Watch Out

Be prepared for the demands of travel and the need to resolve complex customer issues quickly.

Expert Review

The Remote Customer Service Engineer position at Imris offers a compelling opportunity for individuals with a strong background in customer service and technical support. Overnight travel is a key component, adding a unique dynamic to the role, especially for candidates preferring a mix of remote work and in-field service.

One notable aspect of this role is the collaboration with various departments to ensure customer satisfaction. This requires excellent communication skills and the ability to work under pressure. Candidates should be ready for potentially high-stakes situations when addressing customer complaints or product failures.

While the job provides flexibility, the travel requirement can be a downside for some. It’s essential to weigh this against the benefits of working remotely and engaging directly with customers. According to Imris's job listing, candidates will need to be adaptable and ready to tackle escalated issues efficiently.

this position is well-suited for those comfortable with technical problem-solving and customer service within the healthcare technology sector. If you thrive in a fast-paced environment and enjoy hands-on work, it's . For more details, check the official listing on Talent.com.

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