Call Centre Agent

Join ShiftMate's BPO team as a Call Centre Agent in Richards Bay. This entry-level role offers training and opportunities for growth in customer service.

The Call Centre Agent role at ShiftMate is a stepping stone for those entering the customer service field. With no prior experience needed, the comprehensive training provided equips new agents with essential skills right from the start. This is especially beneficial for school leavers or individuals looking to shift careers.

Agents will be responsible for handling both inbound and outbound calls, ensuring customers receive accurate information and assistance. The role demands a professional demeanor, as agents must maintain records in the CRM system and meet daily targets. While the salary range of R5,200 to R8,500 per month may seem modest, it offers a pathway to gain valuable experience in a fast-paced environment.

However, this position might not be suitable for seasoned professionals seeking advanced roles. The high call volume can also pressure new agents, making it essential to adapt quickly. Moreover, the lack of remote work options could deter those preferring flexibility. For further details, visit ShiftMate's official page here.